Privacy & Cookie Policy

Robinwood Digital Last updated: 23 March 2026

This policy explains how Robinwood Digital collects, uses, and protects your personal data, and how we use cookies on this website. We are committed to being transparent about our practices and respecting your privacy.

Part 1 — Privacy Policy

1. Who we are

Robinwood Digital is a digital agency based in United Kingdom.

• Website: https://www.robinwooddigital.com
• Email: hello@robinwooddigital.com
• Registered address: United Kingdom

We are the data controller for the personal information collected through this website. If you have any questions about how we handle your data, please contact us at the email above.

2. What personal data we collect

We collect only what we need. Depending on how you interact with this site, that may include:

Information you give us directly:

• Your name and email address when you contact us through the contact form
• Any other information you choose to include in a message to us

Information collected automatically:

• Your IP address and browser type (collected by our analytics tool)
• Pages visited, time on site, and how you arrived at the site
• Device type and screen size

We do not collect payment details, sensitive personal data, or information from children under 13.

3. Why we collect it

We use your data only for the following purposes:

• To respond to your enquiries — when you contact us, we use your name and email to reply and follow up as needed.
• To understand how the site is used — anonymised analytics help us see which pages are most useful so we can improve the site.
• To comply with legal obligations — in some cases we are required by law to keep certain records, for example for tax purposes.

We do not use your data for advertising, profiling, or selling to third parties.

4. Legal basis for processing

Under UK GDPR — and EU GDPR for visitors based in Europe — we need a lawful reason to process personal data. We rely on:

• Legitimate interests — for responding to enquiries and improving the website. We have a genuine business interest in communicating with potential and existing customers.
• Consent — for non-essential cookies and analytics. We ask for your consent via the cookie banner. You can withdraw it at any time.
• Legal obligation — where the law requires us to hold certain records.

5. How long we keep your data

We don't hold onto data any longer than necessary:

• Enquiries — kept for 2 years from your last contact with us, then securely deleted.
• Analytics data — retained for 26 months, then automatically deleted by our analytics provider.
• Legal/financial records — kept for 6 years as required by HMRC.

6. Who we share your data with

We do not sell your data. We only share it with trusted third parties who help us run this website and our business:

• Google Analytics — to understand site usage. See their privacy policy at https://policies.google.com/privacy.
• Render — to serve the website. See their privacy policy at https://render.com/privacy.
• Google Workspace — to manage correspondence.

All third parties are required to handle your data in accordance with applicable data protection law. We do not allow them to use your data for their own purposes.

If we are required to disclose your data by law or court order, we will do so.

7. Your rights

Under UK GDPR and EU GDPR you have the following rights:

• Right of access — you can request a copy of the personal data we hold about you.
• Right to rectification — you can ask us to correct inaccurate data.
• Right to erasure — you can ask us to delete your data in certain circumstances.
• Right to restrict processing — you can ask us to limit how we use your data.
• Right to data portability — you can ask for your data in a portable format.
• Right to object — you can object to processing based on legitimate interests.
• Right to withdraw consent — where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at hello@robinwooddigital.com. We will respond within one month.

8. How to complain

If you are unhappy with how we have handled your data, please contact us first and we will do our best to resolve it.

If you remain unsatisfied, you have the right to lodge a complaint with the relevant supervisory authority:

🇬🇧 For UK residents: Information Commissioner's Office (ICO) ico.org.uk · Tel: 0303 123 1113

🇫🇷 For visitors based in France: Commission Nationale de l'Informatique et des Libertés (CNIL) cnil.fr

9. Changes to this policy

We may update this policy from time to time — for example if we add new tools to the site, or if the law changes. The date at the top of this page always shows when it was last updated.

If we make significant changes we will let you know via a notice on the website.

Part 2 — Cookie Policy

10. What are cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, remember your preferences, and provide information to site owners.

11. How we use cookies

We use cookies in two ways:

• Strictly necessary cookies — these are essential for the site to function and cannot be switched off. They do not store any personally identifiable information.
• Analytics cookies — these help us understand how visitors use the site. They are only placed with your consent, which you can give or withdraw at any time using the cookie banner.

We do not use advertising or tracking cookies.

12. Managing your cookie preferences

When you first visit this site, a cookie banner will ask for your preferences. You can:

• Accept all cookies — allows us to set both necessary and analytics cookies.
• Accept necessary only — we will only set the cookies required for the site to work.
• Manage preferences — choose individually which categories to allow.

You can change your preferences at any time using the cookie settings link in the footer.

You can also control cookies through your browser settings. Note that disabling cookies may affect how the site works.

13. Full cookie list

Strictly necessary — always active

These cookies are essential for the site to work. They cannot be turned off.

Analytics — optional, requires consent

These cookies help us understand how visitors use the site. Only set with your consent.

Marketing — optional, requires consent

We do not currently use marketing cookies.

14. Third-party cookies

Some content or functionality on this site may be provided by third parties — for example embedded maps or videos. These third parties may set their own cookies. We do not control these cookies and you should refer to the relevant third party's privacy policy for more information.

We may use third-party embeds such as maps or videos where relevant.

15. Updates to this cookie policy

We will update this section whenever we add or remove cookies from the site. If you notice a cookie that is not listed here, please let us know.

This policy covers the website at https://www.robinwooddigital.com. For questions about privacy or cookies, contact us at hello@robinwooddigital.com.